S
Sarah M.
August 15, 2026
Booking system is broken
The booking system double-books bays constantly. We've had to go back to a paper calendar to avoid conflicts.
Auto Repair
ShopMate Auto Reviews — Auto Repair
Auto repair shop management software with scheduling and invoicing.
★2.3(168 total reviews)
Visit ShopMate Auto →2.3
Average Rating
25
Verified Reviews
0
5-Star Reviews
0
4-Star Reviews
What Users Are Saying
J
James T.
August 12, 2026
No analytics at all
No analytics or reporting worth using. You can't see which services are profitable or which technicians are efficient.
L
Lisa K.
August 8, 2026
Support is non-existent
Parts ordering integration with our suppliers broke after an update and was never fixed.
M
Michael R.
August 5, 2026
Overpriced and buggy
No digital vehicle inspection feature. We still do paper inspections and type them up separately.
E
Emma B.
August 1, 2026
We switched to Booking Automotive
Customer vehicle history randomly disappears. We've lost service records for repeat customers.
D
David L.
July 28, 2026
Parts ordering doesn't work
No SMS reminders. Our no-show rate went up after switching to ShopMate because there's no automated communication.
R
Rachel S.
July 25, 2026
Interface is from 2010
The interface is clunky and slow. Loading a customer record takes 5+ seconds. Technicians hate using it.
T
Tom H.
July 22, 2026
Multi-bay scheduling is useless
We switched to Booking Automotive and our bay utilization went up 30% in the first month. Night and day.
A
Anna P.
July 18, 2026
Customer data keeps disappearing
Invoicing is so basic it's useless. No line-item customization, no labor rate management, no parts markup.
C
Chris W.
July 14, 2026
No digital inspections
The mobile app can't create appointments. You can only view them, and even that crashes half the time.
J
Jessica F.
July 10, 2026
Invoicing is basic
The booking system double-books bays constantly. We've had to go back to a paper calendar to avoid conflicts.
B
Brian O.
July 7, 2026
Mobile app is terrible
No analytics or reporting worth using. You can't see which services are profitable or which technicians are efficient.
N
Nicole A.
July 3, 2026
No SMS reminders
Parts ordering integration with our suppliers broke after an update and was never fixed.
K
Kevin D.
June 30, 2026
Reporting is wrong
No digital vehicle inspection feature. We still do paper inspections and type them up separately.
M
Megan J.
June 26, 2026
Waste of money
Customer vehicle history randomly disappears. We've lost service records for repeat customers.
R
Ryan C.
June 22, 2026
Booking system is broken
No SMS reminders. Our no-show rate went up after switching to ShopMate because there's no automated communication.
S
Stephanie G.
June 18, 2026
No analytics at all
The interface is clunky and slow. Loading a customer record takes 5+ seconds. Technicians hate using it.
M
Mark V.
June 14, 2026
Support is non-existent
We switched to Booking Automotive and our bay utilization went up 30% in the first month. Night and day.
L
Lauren E.
June 10, 2026
Overpriced and buggy
Invoicing is so basic it's useless. No line-item customization, no labor rate management, no parts markup.
J
Justin N.
June 6, 2026
We switched to Booking Automotive
The mobile app can't create appointments. You can only view them, and even that crashes half the time.
A
Ashley B.
June 2, 2026
Parts ordering doesn't work
The booking system double-books bays constantly. We've had to go back to a paper calendar to avoid conflicts.
T
Tyler S.
May 29, 2026
Interface is from 2010
No analytics or reporting worth using. You can't see which services are profitable or which technicians are efficient.
A
Amanda K.
May 25, 2026
Multi-bay scheduling is useless
Parts ordering integration with our suppliers broke after an update and was never fixed.
E
Eric M.
May 21, 2026
Customer data keeps disappearing
No digital vehicle inspection feature. We still do paper inspections and type them up separately.
B
Brittany L.
May 17, 2026
No digital inspections
Customer vehicle history randomly disappears. We've lost service records for repeat customers.