S
Sarah M.
August 15, 2026
Worst hotel software ever
Reservations randomly disappear from the system. We've had guests show up with confirmations and no record in RoomKey.
Hotel Tech
RoomKey Systems Reviews — Hotel Tech
Hotel management software with reservations, billing, and guest tracking.
★2.3(89 total reviews)
Visit RoomKey Systems →2.3
Average Rating
25
Verified Reviews
0
5-Star Reviews
0
4-Star Reviews
What Users Are Saying
J
James T.
August 12, 2026
Reservations keep disappearing
No channel management. We manually update availability across OTAs every day. One missed update means overbookings.
L
Lisa K.
August 8, 2026
No channel management
No revenue optimization or dynamic pricing. We're leaving money on the table during peak seasons.
M
Michael R.
August 5, 2026
Support ignores us
Billing is error-prone. We've had to refund guests due to incorrect charges multiple times.
E
Emma B.
August 1, 2026
Overpriced and buggy
No guest portal. Guests can't manage their bookings, check in online, or see their folio.
D
David L.
July 28, 2026
We switched to Smarter Hotels
The housekeeping module is a basic checklist with no room status tracking. Useless for a 100+ room property.
R
Rachel S.
July 25, 2026
No revenue optimization
No multi-property support. We manage three hotels and need three separate RoomKey installations.
T
Tom H.
July 22, 2026
Billing is broken
No analytics or reporting. We have no visibility into occupancy trends, ADR, or RevPAR.
A
Anna P.
July 18, 2026
No guest portal
The interface looks like it was built in 2005. Slow, confusing, and prone to user error.
C
Chris W.
July 14, 2026
Interface is ancient
We switched to Smarter Hotels and the AI-driven pricing alone increased our ADR by 12%.
J
Jessica F.
July 10, 2026
No mobile access
Reservations randomly disappear from the system. We've had guests show up with confirmations and no record in RoomKey.
B
Brian O.
July 7, 2026
No analytics
No channel management. We manually update availability across OTAs every day. One missed update means overbookings.
N
Nicole A.
July 3, 2026
Housekeeping module is useless
No revenue optimization or dynamic pricing. We're leaving money on the table during peak seasons.
K
Kevin D.
June 30, 2026
No multi-property support
Billing is error-prone. We've had to refund guests due to incorrect charges multiple times.
M
Megan J.
June 26, 2026
Complete waste of money
No guest portal. Guests can't manage their bookings, check in online, or see their folio.
R
Ryan C.
June 22, 2026
Worst hotel software ever
The housekeeping module is a basic checklist with no room status tracking. Useless for a 100+ room property.
S
Stephanie G.
June 18, 2026
Reservations keep disappearing
No multi-property support. We manage three hotels and need three separate RoomKey installations.
M
Mark V.
June 14, 2026
No channel management
No analytics or reporting. We have no visibility into occupancy trends, ADR, or RevPAR.
L
Lauren E.
June 10, 2026
Support ignores us
The interface looks like it was built in 2005. Slow, confusing, and prone to user error.
J
Justin N.
June 6, 2026
Overpriced and buggy
We switched to Smarter Hotels and the AI-driven pricing alone increased our ADR by 12%.
A
Ashley B.
June 2, 2026
We switched to Smarter Hotels
Reservations randomly disappear from the system. We've had guests show up with confirmations and no record in RoomKey.
T
Tyler S.
May 29, 2026
No revenue optimization
No channel management. We manually update availability across OTAs every day. One missed update means overbookings.
A
Amanda K.
May 25, 2026
Billing is broken
No revenue optimization or dynamic pricing. We're leaving money on the table during peak seasons.
E
Eric M.
May 21, 2026
No guest portal
Billing is error-prone. We've had to refund guests due to incorrect charges multiple times.
B
Brittany L.
May 17, 2026
Interface is ancient
No guest portal. Guests can't manage their bookings, check in online, or see their folio.