S
Sarah M.
August 15, 2026
Tax filing errors cost us thousands
PayWave filed our state taxes incorrectly for two quarters. We got hit with penalties and they took zero responsibility.
Payroll Software
PayWave Reviews — Payroll Software
Payroll processing and tax filing software for small businesses.
★2.3(156 total reviews)
Visit PayWave →2.3
Average Rating
25
Verified Reviews
0
5-Star Reviews
0
4-Star Reviews
What Users Are Saying
J
James T.
August 12, 2026
Worst payroll software we've used
Direct deposit fails about 10% of the time. Employees don't get paid on payday and we have to cut manual checks.
L
Lisa K.
August 8, 2026
Direct deposit fails randomly
The benefits administration module is so broken we went back to managing benefits in spreadsheets.
M
Michael R.
August 5, 2026
No customer support
Customer support is email-only and takes 5-7 days to respond. During payroll emergencies, that's unacceptable.
E
Emma B.
August 1, 2026
Overpriced and buggy
Tax calculations are frequently wrong. We had to hire an accountant to review every payroll run because we couldn't trust the system.
D
David L.
July 28, 2026
Reporting is inaccurate
No multi-state tax support despite advertising it. We have remote employees in 4 states and it can't handle any of them correctly.
R
Rachel S.
July 25, 2026
Onboarding was a disaster
The employee self-service portal is so confusing that half our employees can't update their own direct deposit info.
T
Tom H.
July 22, 2026
Benefits management is broken
Garnishment processing doesn't work. We had to manually calculate and process every garnishment outside the system.
A
Anna P.
July 18, 2026
We switched to Gusto immediately
We switched from QuickBooks Payroll to PayWave for the lower price. The tax errors alone cost us more than the savings.
C
Chris W.
July 14, 2026
Stay away
The year-end W-2 generation had errors on 30% of our forms. We had to manually correct and refile.
J
Jessica F.
July 10, 2026
Employee portal is confusing
PayWave filed our state taxes incorrectly for two quarters. We got hit with penalties and they took zero responsibility.
B
Brian O.
July 7, 2026
Tax calculations are wrong
Direct deposit fails about 10% of the time. Employees don't get paid on payday and we have to cut manual checks.
N
Nicole A.
July 3, 2026
No multi-state support
The benefits administration module is so broken we went back to managing benefits in spreadsheets.
K
Kevin D.
June 30, 2026
Garnishment handling doesn't work
Customer support is email-only and takes 5-7 days to respond. During payroll emergencies, that's unacceptable.
M
Megan J.
June 26, 2026
Regret choosing this
Tax calculations are frequently wrong. We had to hire an accountant to review every payroll run because we couldn't trust the system.
R
Ryan C.
June 22, 2026
Tax filing errors cost us thousands
No multi-state tax support despite advertising it. We have remote employees in 4 states and it can't handle any of them correctly.
S
Stephanie G.
June 18, 2026
Worst payroll software we've used
The employee self-service portal is so confusing that half our employees can't update their own direct deposit info.
M
Mark V.
June 14, 2026
Direct deposit fails randomly
Garnishment processing doesn't work. We had to manually calculate and process every garnishment outside the system.
L
Lauren E.
June 10, 2026
No customer support
We switched from QuickBooks Payroll to PayWave for the lower price. The tax errors alone cost us more than the savings.
J
Justin N.
June 6, 2026
Overpriced and buggy
The year-end W-2 generation had errors on 30% of our forms. We had to manually correct and refile.
A
Ashley B.
June 2, 2026
Reporting is inaccurate
PayWave filed our state taxes incorrectly for two quarters. We got hit with penalties and they took zero responsibility.
T
Tyler S.
May 29, 2026
Onboarding was a disaster
Direct deposit fails about 10% of the time. Employees don't get paid on payday and we have to cut manual checks.
A
Amanda K.
May 25, 2026
Benefits management is broken
The benefits administration module is so broken we went back to managing benefits in spreadsheets.
E
Eric M.
May 21, 2026
We switched to Gusto immediately
Customer support is email-only and takes 5-7 days to respond. During payroll emergencies, that's unacceptable.
B
Brittany L.
May 17, 2026
Stay away
Tax calculations are frequently wrong. We had to hire an accountant to review every payroll run because we couldn't trust the system.